Terms of service
TERMS OF SERVICE
1. Introduction
The website cartesauxpommes.fr is operated by Cartes aux pommes – Lucie Foulon, a sole trader, whose registered office is located at 112 boulevard Jacques Cartier, 35000 Rennes, France (SIRET: 750 021 610 00027).
By accessing this website and placing an order, you accept these Terms of Service in their entirety.
2. Products
We sell physical products exclusively. We endeavour to present our products as accurately as possible (photos, descriptions, prices). However, the colours displayed may vary slightly depending on your screen settings.
We reserve the right to modify our catalogue at any time without notice.
3. Orders
Any order placed on cartesauxpommes.fr constitutes acceptance of these terms and conditions. We reserve the right to refuse or cancel any order in the event of a payment issue, an obvious pricing error or insufficient stock. In such cases, you will be notified as soon as possible and will receive a full refund if payment has already been made.
4. Prices
Prices are quoted in euros, inclusive of all taxes (VAT included). Cartes aux pommes – Lucie Foulon is not liable for VAT (Article 293 B of the French General Tax Code). Delivery charges are shown separately when the order is confirmed.
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5. Payment
Payment is due at the time of ordering. We accept the payment methods listed on our website at the time of ordering. All transactions are secure.
6. Delivery
We deliver to mainland France and to countries within the European Union. Delivery times and costs are indicated when you confirm your order. We cannot be held liable for delays attributable to the carrier or to events beyond our control (strikes, bad weather, etc.).
7. Right of withdrawal
In accordance with Article L221-18 of the French Consumer Code, you have a period of 14 days from receipt of your order to exercise your right of withdrawal, without having to provide a reason.
To exercise this right, please contact us at: contact@cartesauxpommes.com
The product must be returned to us in perfect condition, in its original packaging. Return costs are the responsibility of the customer. A refund will be issued within 14 days of receipt of the returned product.
8. Statutory warranties
All our products are covered by the statutory warranty of conformity (Articles L217-4 et seq. of the French Consumer Code) and the warranty against hidden defects (Articles 1641 et seq. of the French Civil Code).
9. Liability
Cartes aux pommes – Lucie Foulon cannot be held liable for any consequential damages arising from the use of this website or the products purchased. Our liability is limited to the amount of the order in question.
10. Personal data
The data collected when you place an order is used solely for the purposes of processing that order and managing customer relations. In accordance with the GDPR, you have the right to access, rectify and delete your data. To exercise this right: contact@cartesauxpommes.com
11. Disputes
In the event of a dispute, an amicable solution will be sought as a priority. Failing this, you may resort to consumer mediation. French law applies and the French courts have jurisdiction.
12. Amendment of terms and conditions
We reserve the right to amend these terms and conditions at any time. The applicable terms and conditions are those in force at the time of the order.