Refund policy

Under Article L121-20 of the French Consumer Code, the buyer has a period of 14 days from the date of delivery of the order to exercise their right of withdrawal and return the product to the seller for an exchange or refund without penalty.

The buyer must submit their complaint in writing, excluding any telephone calls, in order to establish a date of receipt, by email to contact@cartesauxpommes.fr.  or via the “Contact” page on the website within 14 days.

Upon receipt of the buyer’s complaint, Cartes aux pommes will decide how to proceed and, provided the exchange is accepted, will send the buyer a credit note or a refund, along with the return address. The buyer must then return the item via a carrier of their choice, taking responsibility for the delivery of the item to the following address: Cartes aux pommes, 112 boulevard Jacques Cartier, 35000 Rennes, FRANCE.

Cartes aux pommes will proceed with the exchange of the product, a refund or a credit note within 14 days of receiving the product. The product will only be accepted for return if it is complete and in the condition in which it was received by the customer.

Exceptions or non-returnable items
Returns of promotional items or gift cards are not accepted.Exchanges
The quickest way to ensure you get what you want is to return the item you have and, once the return has been accepted, place a separate order for a new item.

Refunds
You will be notified as soon as I have received the return parcel and, once it has been inspected, I will let you know whether the refund has been approved or not. If the refund is approved, you will automatically be refunded via your original payment method within 10 working days. Please note that it may take some time for your bank or credit card company to process and reflect the refund. 
If more than 15 working days have passed since your return was approved, please contact me at contact@cartesauxpommes.fr. .

Translated with DeepL.com